Cancellation Policy

Cancellations of Online Orders

If the customer wishes to cancel the purchase order before receiving it, but within two (2) business days after the creation of the order, Vagana Group S.A. will make a full refund, if the funds had already been transferred to the accounts of Vagana Group S.A.

If the customer wishes to cancel the purchase order before receiving it, but after the period of two (2) business days after the creation of the order, Vagana Group S.A. will make a refund for the canceled order, if the funds had already been transferred to the account of Vagana Group S.A. Express shipping charges will not be refunded. The member must submit a copy of the confirmation e-mail of the order of aguacatil.com to make the refund.

The shipment of the product is made through a national logistics operator, in the case of Costa Rica, Correos de Costa Rica, in case the customer has entered their data in an erroneous manner, and the post office can not find your address when issuing the delivery, the customer must track your order directly at the post office and go personally to request the withdrawal of the merchandise. For this purpose, after the purchase, and when we proceed to the delivery, the client is sent the tracking guide of the shipment.

Unfortunately, if the product does not arrive at the address stipulated by the customer and it does not manage to have the product, it will be due to an error on the part of the client when there is no one at the address stipulated at the time of delivery, or it will be an erroneous address , and that can not approach the post offices. In this case, Aguacatil will NOT refund the money, nor will the order be canceled.